Open has raised a $7 million funding round as it scales its AI-native customer support and communications platform across Europe, the GCC, and the US, following strong early traction with large, complex enterprises.
The round was led by Y Combinator and X by Unifonic, with participation from Shorooq and Sadu Capital. Open is part of Y Combinator’s Winter 2024 batch and is incorporated in Delaware.
Founded by Mo Gharbat, Open is building a unified, AI-powered customer support platform designed to replace fragmented legacy stacks. The product spans inbound support, outbound communication, phone calling, upselling, and customer insights, with the company saying it automates an average of 77% of inbound and outbound workflows across its customers.
Since launching publicly in early 2025, Open has been adopted by companies including MoneyGram, Viva, Mollie, TicketSwap, and More.com. The platform is built to handle complex level 2 and level 3 support issues that traditionally require experienced human agents, particularly in high-volume sectors such as fintech, payments, and marketplaces.
Rather than layering AI on top of existing tools, Open positions itself as a full-stack replacement. Its in-house reasoning engine integrates directly with customer systems, allowing the AI to resolve nuanced requests autonomously while maintaining enterprise-grade security and reliability.
The latest raise follows Open’s $1.52 million pre-seed round announced last year, which was led by Y Combinator and included participation from Spacetime, the investment office of Mollie and MessageBird founder Adriaan Mol, Koen Köppen, CEO of Mollie, Pioneer Fund, Kulveer Taggar, Propeller Fund, Taro Fukuyama, and Dafeng Guo.
Gharbat has previously said Open was created to address a persistent failure in customer support, where users with complex issues are pushed toward generic help articles rather than direct resolution. The company’s goal is to replace multiple support, phone, and outbound tools with a single system that continuously learns and improves.
The new funding will be used to expand Open’s presence in Europe, the GCC, and the US, and to continue building what the company describes as a unified, AI-first enterprise support experience. Open says it plans to remain a small, highly focused team as it scales, prioritising product quality and reliability over rapid headcount growth.
