Breez AI has raised $1.3 million in a pre-seed funding round to scale its enterprise-grade voice automation infrastructure, as businesses continue to struggle with operationalising Voice AI reliably at scale.
The round was led by Wamda Capital and anchored by early supporter FENA Holdings alongside DASH Ventures, with participation from a group of strategic angel investors. The capital will be used to accelerate product development and support Breez's expansion across North America and the GCC.
Breez is constructing what amounts to a no-code orchestration layer that sits beneath the AI, unifying global call routing, latency management, uptime, and AI processing into a single system.
The pitch is essentially that the underlying voice infrastructure most enterprises still rely on was designed for human call centres, not AI agents, and trying to bolt generative AI onto legacy telecom stacks produces predictably bad results (dropped calls, latency spikes, inconsistent performance).
Founded in Delaware, Breez operates teams across Jordan, the UAE, and the United States. The founder and CEO, Karim Malhas, previously served as Chief Innovation Officer and Deputy Director of Software at IrisGuard, the Amman-based biometrics company whose iris recognition technology underpins the UN World Food Programme and UNHCR's aid distribution systems in Jordan's Syrian refugee camps.
At IrisGuard, Malhas led the development of systems that have distributed over $3 billion in humanitarian cash assistance, an infrastructure challenge with zero tolerance for fraud, downtime, or identity errors.
The company has already begun running paid POCs handling thousands of daily calls and is partnering with AI and contact-centre providers to support deployments across multiple regions.
This comes as voice continues to dominate customer service, accounting for roughly 55% of contact-centre interactions globally despite the growth of digital channels. The broader conversational AI market is expected to exceed $23 billion by 2027 as enterprises expand AI- driven customer interactions.
The funding arrives in what has become an increasingly crowded voice AI space, particularly in the MENA region, where a cluster of startups are competing to solve the same problem from different angles.
Breez AI develops a no-code voice orchestration platform that unifies carrier connectivity, media delivery, AI models, and orchestration into a single global routing layer for real-time Voice AI, with early access available via a beta waitlist at heybreez.ai.
The funding arrives in what has become an increasingly crowded voice AI space, particularly in the MENA region, where a cluster of startups are competing to solve the same problem from different angles.
Saudi's Sawt closed a $1 million pre-seed in July (STV's first investment from its Google-backed AI fund). Egypt-born Intella raised $12.5 million from Prosus in September to scale its Arabic speech intelligence platform. Maqsam, the Jordanian-Saudi cloud telephony provider, unveiled what it claims is the region's first Arabic-dialect phone bot at LEAP 2025. DataQueue, a Palestinian-Dutch outfit, is building voice AI orchestration with backing from Ibtikar Fund and Flat6Labs.
Malhas, for his part, sees the opportunity in the chaos. Phone calls, he argues, require dozens of real-time decisions (routing, media delivery, carrier coordination, AI inference) all executed within milliseconds. Getting any one of those wrong breaks the experience.
